TSP-Leading a Development Team (TSP-領導開發團隊)

Table of Contents:

Preface.

I. INTRODUCTION.

1. The Team Leader.

    What Management Expects

    What the Team Expects

    Management Priorities Versus Team Interests

    The Team's Goals

    Setting an Example

    Standards

    The Leadership Attitude

    Taking Responsibility

    The Team Leader's Job

    Summary

2. Leadership.

    Leadership Problems

    Symptoms of Poor Leadership

    The Fundamental Leadership Problem

    Leading Versus Managing

    Leaders Have Followers

    The Leader's Vision and Commitment

    The Leadership Attitude

    Transformational and Transactional Leadership

    Becoming a Leader

    Acting Like a Leader

    Leading from Below

    Summary

3. Teams.

    What Is a Team?

    The Power of Teams

    Why Teams Are Needed

    The Nature of Self-Directed Teams

    Membership and Belonging

    Commitment to a Common Goal

    Owning the Process and Plan

    Skill and Discipline

    A Dedication to Excellence

    The Need for Leadership

    Summary

4. Team Motivation.

    What Is Motivation?

    Goals and Motivation

    Feedback

    Sustaining Motivation

    Motivation and the Job

    Kinds of Motivation

    Commitment

    Building Motivation

    Sustaining Motivation

    Summary

II. BUILDING TEAMS.

5. TSP Overview.

    The Team Leader's Objectives

    Meeting the Team Leader's Objectives

    Forming the Team

    Launching the Team

    Teamwork

    Training

    Team Ownership

    Summary

6. Team Formation.

    The Selection Process

    Inheriting Formed Teams

    Selection Criteria

    Training

    Team Players

    Potential Leaders

    Summary

7. The TSP Team Launch.

    Launch Objectives

    Teambuilding

    TSP Launch Overview

    Launch Support

    Launch Preparation

    Leading a TSP Launch

    Summary

III. TEAMWORKING.

8. Managing to the Plan.

    Following the Plan

    The First Crisis

    Dynamic Planning

    Changing Requirements

    Maintaining the Plan

    Workload Balancing

    Tracking Progress

    Assessing Status

    Getting Help

    Summary

9. Maintaining Product Focus.

    Defining Success

    Setting and Maintaining Priorities

    Establishing Short-Term Goals

    Overcoming Obstacles

    Changing Direction

    Involving the Customer

    Summary

10. Following the Process.

    Why It Is Important to Follow the Process

    The Logic for the PSP

    The Logic for the TSP

    Why It Is Hard to Follow a Process

    Starting to Use the Process

    Gathering and Recording Data

    Handling Process Problems

    Data-Related Problems

    Motivating Teams to Follow Their Defined Processes

    The Benefits of Following the Process

    Summary

11. Managing Quality.

    What Is Quality?

    Why Is Quality Important?

    Why Manage Quality?

    The Principles of Quality Management

    The Quality Journey

    The TSP Quality Strategy

    Gathering Quality Data

    The Developer's Responsibility for Quality

    The Team's Responsibility for Quality

    Quality Management Methods

    Quality Reporting Considerations

    Quality Reviews

    Summary

IV. RELATING TO MANAGEMENT.

12. Management Support.

    Management Resistance

    Project Control

    Inadequate Resources

    PSP Training

    Networking

    Defining Team Goals

    Team Planning

    Summary

13. Reporting to Management.

    The Logic for Reporting

    What to Report

    Report Contents

    When to Report

    A Report Example

    Asking for Help

    Summary

14. Protecting the Team.

    The Manager's Job

    Handling Requests

    Frequent Changes

    Staffing

    Training

    Workspace

    Data Confidentiality

    Balancing Priorities

    Summary

V. MAINTAINING THE TEAM.

15. Developing the Team.

    Assessing the Team

    Team Membership

    Team Goals

    Team Ownership

    Team Planning

    The Team Quality Commitment

    Summary

16. Developing Team Members.

    Interests, Competence, and Motivation

    Challenging Work

    Task and Relationship Maturity

    Measuring and Evaluating People

    Handling Difficult Team Members

    Handling Poor Performers

    Summary

17. Improving Team Performance.

    Motivating Improvement

    Improvement Goals

    Improvement Strategy and Process

    Improvement Plans and Resources

    Improvement Measures and Feedback

    The Elements of Benchmarking

    Benchmark Measures

    Dynamic Benchmarking

    Benchmarking Yourself

    Summary

18. Being a Team Leader.

    What Is Leadership?

    Being a Leader or a Manager

    The Leadership Role

    Coaching While Leading

    The Challenges Ahead

    Summary

Appendix A: Team Roles.

    What Roles Are

    Why Roles Are Needed

    Assigning Role Responsibilities

    The TSP Team-Member Roles

    Other Team-Member Roles

    Selecting Team Roles

    Coaching the Role Managers

    Role Manager Responsibilities

    Summary

Appendix B: Networking.

    Organizational Networks

    Executive Style

    Working with the Coach

    Working with the SEPG

    Quality Assurance

    Configuration Management

    Independent Testing

    Staff and Support Groups

    Multi-Team Networks

    Summary

Index