Application Service Providers (ASPs): A Manager's Guide
暫譯: 應用服務提供商 (ASPs)：管理者指南

John Harney

Application Service Providers (ASPs): A Manager's Guide

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Table of Contents

Preface.
Acknowledgments.
1. The Tangled Roots of the ASP Phenomenon.

New Technology.
New Network.
New Implementation Model.
New Network Outsourcing Model.
New Competition.
New Mergers and Acquisitions.
New Alliances.
New Value Proposition.
New Industry.
Key Concepts.


2. The ASP Coalition-No Single Vendor Can Do It All.

The ASP Hardware.
The Hardware Platform Components.
The Key Characteristics of ASP Hardware.
Types of ASP Hardware Providers.

The ASP Network.
The Network Platform Components.
The Key Characteristics of an ASP Network.
Types of ASP Network Providers.

The ASP Software.
The ASP Software Components.
The Key Characteristics of ASP Software.
Types of ASP Software Providers.

ASP Market and Application Expertise.
Infrastructure Service Providers.
ASP-Enabling Software Platforms.
Value-Added Services.
Key Concepts.


3. The ASP Hardware Platform.

Hardware Components.
Hardware Provisioning.
Server Clustering.
Load Balancing.
Web Server Caching.
Characteristics of ASP Servers.
Key Concepts.


4. The Data Center.

Availability.
Data Backup.
Natural Disasters.
Responsiveness.
Updating and Testing Disaster Recovery Plans.
ASP Partner and Alternate Site Backup.
Environmental Control.
Key Concepts.


5. The ASP Network.

The ASP Network-An Overview.
Access-ASP to Broadband WAN.
The Broadband WAN.
Frame Relay.
ATM.
ATM and Frame Relay Interworking.
WDM.

Access-Broadband WAN to Customer.
The Local Loop-ISDN, xDSL, and Cable Modems.
Wireless.
IP.
Key Concepts.


6. Varieties of ASP.

Pure-Play ASPs.
FSPs.
VAR ASPs.
Service Bureau ASPs.
SI ASPs.
ISV ASPs.
Related Service Providers.
Key Concepts.


7. Security Issues for ASPs.

Determining Your Security Risks.
Types of Security Risk.
Security Techniques.
Authentication.
Encryption.
Access Control.
Integrity.
Confidentiality.
Audit and Accounting.

Security Equipment.
Routers.
Firewalls.
Proxy Servers.
Customer Requirements and ASP Strategy.

Appropriate Security.
Prioritizing Security Threats.

Security Tiers.
Security Policies.
Different Rules for Different Users.
Types of Confidentiality.

Security Audits.
Physical Security.
Key Concepts.


8. ASP Service-Level Agreements.

The Network SLA.
Network Availability.
Network Throughput.
Network Redundancy.
Network Equipment.
Network Scalability.
Network Peering Arrangements.
Network Delay.
Network Service-Level Corroboration.
Network Reporting.
Network Provisioning.
Network Support.

Planned Network Outages.
Unplanned Network Outages.

The Application SLA.
Application Availability.
Application Performance.
Application Redundancy.
Application Platform.
Application Scalability.
Application Security.
Customer Application Administration.
Application Monitoring.
Application Service-Level Corroboration.
Application Reporting.
Application Provisioning.
Application Support.
Planned Application Outages.
Unplanned Application Outages.

General Practices.
Key Concepts.


9. ASP Pricing Models.

The Major Types of Pricing Models.
Other Fees.
Real-World Examples of ASP Pricing Models.
Key Concepts.


10. ASP Customer Service and Technical Support.

Up-Front Customer Service.
Hosted Application Implementation.
Client Preparation.
Customization.
User Policies.
Data Conversion.
Testing and Quality Assurance.
Training.
Going Live.
Routine Maintenance and Upgrades.
Technical Support.
Monitoring and Reporting.
Call Centers.
Billing and Mediation.

General Expectations.
Key Concepts.


11. Enabling Technologies for ASPs.

Virtual Private Networks.
Different Types of VPNs.
Value-Added Characteristics of Different Providers' VPNs.

Networked Storage.
Storage Area Networks.
SANs' Value Proposition.
Network Attached Storage.
SAN + NAS + HSM.
Why Lease Networked Storage from an ASP?

Enterprise Portal Interfaces.
Wireless.
M-commerce.
WASPs.

Key Concepts.


12. The ASP Channel.

The Double Channel.
SI ASP Strategies.
Hardware Vendor ASP Strategies.
ISV ASP Strategies.
Rebranding and the Value-Added Channel.
ASP Channel Winners and Losers.
Key Concepts.


13. What's Ahead for ASPs?

The Data Center of the Future.
Wide Area Storage.
The Coming Value-Added Internet.
The Microsoft Factor.
Tribal Commerce within ASP Conglomerate Communities.
Winning and Losing ASP Strategies.
The Human Factor.
Key Concepts.


Appendix A: Guide to Location of ASP Case Studies in Different Chapters.
Appendix B: xSPs (ASP-Enabling Companies).
Appendix C: Selected ASPs in Major Vertical Markets.
Appendix D: Selected ASPs Offering Major Types of Hosted Applications.
Appendix E: Defining Your Low-Level ASP Requirements.
Appendix F: ASP Organizations and Publications.
Bibliography.
Glossary.

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目錄

前言
致謝

1. ASP 現象的錯綜複雜根源
新技術
新網路
新實作模式
新網路外包模式
新競爭
新併購
新聯盟
新價值主張
新產業
關鍵概念

2. ASP 聯盟 - 沒有單一供應商能做到所有事情
ASP 硬體
硬體平台組件
ASP 硬體的關鍵特徵
ASP 硬體供應商的類型

ASP 網路
網路平台組件
ASP 網路的關鍵特徵
ASP 網路供應商的類型

ASP 軟體
ASP 軟體組件
ASP 軟體的關鍵特徵
ASP 軟體供應商的類型

ASP 市場與應用專業知識
基礎設施服務供應商
ASP 啟用軟體平台
增值服務
關鍵概念

3. ASP 硬體平台
硬體組件
硬體配置
伺服器叢集
負載平衡
網頁伺服器快取
ASP 伺服器的特徵
關鍵概念

4. 數據中心
可用性
數據備份
自然災害
響應能力
更新與測試災難恢復計劃
ASP 夥伴與替代站點備份
環境控制
關鍵概念

5. ASP 網路
ASP 網路 - 概述
接入 - ASP 到寬頻 WAN
寬頻 WAN
幀中繼
ATM
ATM 與幀中繼的互通
WDM
接入 - 寬頻 WAN 到客戶
本地迴路 - ISDN、xDSL 和有線調製解調器
無線
IP
關鍵概念

6. ASP 的多樣性
純粹型 ASP
FSP
VAR ASP
服務局 ASP
SI ASP
ISV ASP
相關服務供應商
關鍵概念

7. ASP 的安全問題
確定您的安全風險
安全風險的類型
安全技術
身份驗證
加密
訪問控制
完整性
保密性
審計與會計
安全設備
路由器
防火牆
代理伺服器
客戶需求與 ASP 策略
適當的安全性
優先考慮安全威脅
安全層級
安全政策
不同用戶的不同規則
保密性的類型
安全審計
物理安全
關鍵概念

8. ASP 服務水平協議
網路 SLA
網路可用性
網路吞吐量
網路冗餘
網路設備
網路可擴展性
網路對等安排
網路延遲
網路服務水平確認
網路報告
網路配置
網路支持
計劃中的網路中斷
未計劃的網路中斷
應用 SLA
應用可用性
應用性能
應用冗餘
應用平台
應用可擴展性
應用安全性
客戶應用管理
應用監控
應用服務水平確認
應用報告
應用配置
應用支持
計劃中的應用中斷
未計劃的應用中斷
一般實踐
關鍵概念

9. ASP 價格模型
主要的價格模型類型
其他費用
ASP 價格模型的實際案例
關鍵概念

10. ASP 客戶服務與技術支持
前期客戶服務
託管應用實施
客戶準備
自定義
用戶政策
數據轉換
測試與質量保證
培訓
上線
例行維護與升級
技術支持
監控與報告
呼叫中心
計費與調解
一般期望
關鍵概念

11. ASP 的啟用技術
虛擬私人網路
不同類型的 VPN
不同供應商 VPN 的增值特徵
網絡存儲
存儲區域網路
SAN 的價值主張
網絡附加存儲
SAN + NAS + HSM
為什麼從 ASP 租用網絡存儲？
企業門戶介面
無線
行動商務
WASP
關鍵概念

12. ASP 渠道
雙重渠道
SI ASP 策略
硬體供應商 ASP 策略
ISV ASP 策略
重新品牌與增值渠道
ASP 渠道的贏家與輸家
關鍵概念

13. ASP 的未來
未來的數據中心
廣域存儲
即將到來的增值互聯網
微軟因素
ASP 集團社區內的部落商務
贏得與失敗的 ASP 策略
人為因素
關鍵概念

附錄 A：不同章節中 ASP 案例研究的位置指南
附錄 B：xSP（ASP 啟用公司）
附錄 C：主要垂直市場中的選定 ASP
附錄 D：提供主要類型託管應用的選定 ASP
附錄 E：定義您的低層次 ASP 要求
附錄 F：ASP 組織與出版物
參考文獻
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