Survival Guide for Lotus Notes and Domino Administrators

Mark Elliott

Survival Guide for Lotus Notes and Domino Administrators
  • 出版商: IBM Press
  • 出版日期: 2009-03-01
  • 售價: $1,650
  • 貴賓價: 9.5 折 $1,568
  • 語言: 英文
  • 頁數: 312
  • 裝訂: Hardcover
  • ISBN: 0137153317
  • ISBN-13: 9780137153312

    • 立即出貨 (庫存=1)

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商品描述

IBM’s® Practical, Hands-On Guide to Supporting and Administering Lotus Notes and Lotus Domino

 

This is the only book that focuses entirely on the specific technical, desk-side, and infrastructure issues that support professionals and administrators encounter when implementing and running Lotus Notes in production environments. Authored by one of IBM’s top Lotus experts, it draws on the firsthand experiences of IBM professionals working in hundreds of client environments. Mark Elliott has created a true “encyclopedia” of proven resolutions to common problems and has streamlined processes for infrastructure support. Elliott systematically addresses support solutions for all recent Lotus Notes and Domino environments.

 

Survival Guide for Lotus Notes and Domino Administrators is organized for rapid access to specific solutions in three key areas: client setup, technical support, and client software management. It brings together best practices for planning deployments, managing upgrades, addressing issues with mail and calendars, configuring settings based on corporate policies, and optimizing the entire support delivery process. Along the way, Elliott illuminates the administrative and support implications of the latest enhancements to Lotus Notes and Lotus Domino, in areas ranging from messaging to plug-in support.

 

Whatever your role in managing, administering, or supporting IBM Lotus technologies, this book will help you respond more quickly, efficiently, and effectively–reducing support costs as you increase customer satisfaction.

 

Coverage includes

  • An overview to key software changes introduced in Release 8.0
  • Resolutions to dozens of error messages and other obscure issues
  • Using the “Smart Upgrade” toolkit to automate upgrades
  • Implementing policies to manage client settings and reduce administrative overhead
  • Optimizing Lotus Notes performance and avoid user frustration
  • Making the most of technical support tools and plug-ins
  • Finding technical support and patches on the IBM developerWorks website
  • Configuring Lotus Notes and supporting common activities

商品描述(中文翻譯)

IBM的實用、實戰指南：支援和管理Lotus Notes和Lotus Domino

這是唯一一本完全專注於支援專業人員和管理員在實際環境中實施和運行Lotus Notes時所遇到的特定技術、桌邊和基礎設施問題的書籍。由IBM頂尖的Lotus專家之一撰寫，並借鑒了數百個客戶環境中IBM專業人員的第一手經驗。Mark Elliott創建了一本真正的「百科全書」，提供了解決常見問題的經過驗證的解決方案，並簡化了基礎設施支援的流程。Elliott系統地解決了所有最新的Lotus Notes和Domino環境的支援解決方案。

《Lotus Notes和Domino管理員的生存指南》按照三個關鍵領域的特定解決方案進行快速查找：客戶端設置、技術支援和客戶端軟體管理。它匯集了部署計劃、管理升級、解決郵件和日曆問題、根據企業政策配置設置以及優化整個支援交付流程的最佳實踐。在此過程中，Elliott闡明了Lotus Notes和Lotus Domino最新增強功能在管理和支援方面的影響，涵蓋了從消息傳遞到插件支援等各個領域。

無論您在管理、管理或支援IBM Lotus技術方面的角色如何，本書將幫助您更快、更有效地回應，從而降低支援成本，提高客戶滿意度。

內容包括：

- 介紹8.0版本中引入的關鍵軟體變更
- 解決數十個錯誤訊息和其他模糊問題
- 使用「智能升級」工具包自動升級
- 實施策略以管理客戶端設置並減少管理負擔
- 優化Lotus Notes性能，避免使用者挫折感
- 充分利用技術支援工具和插件
- 在IBM developerWorks網站上尋找技術支援和補丁
- 配置Lotus Notes並支援常見活動

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