CIO Wisdom: Best Practices from Silicon Valley
暫譯: CIO智慧：來自矽谷的最佳實踐

Dean Lane, With Members of the CIO Community of Practice, and Change Technology Solutions Inc.

CIO Wisdom: Best Practices from Silicon Valley
  • 出版商: Prentice Hall
  • 出版日期: 2003-08-04
  • 售價: $2,220
  • 貴賓價: 9.5 折 $2,109
  • 語言: 英文
  • 頁數: 448
  • 裝訂: Hardcover
  • ISBN: 0131411152
  • ISBN-13: 9780131411159

    • 已過版

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Summary

What it takes to be a truly great CIO... from the IT leaders who know best

What does it take to get to the top in IT today, stay there, and thrive? How do you realign IT to maximize business value, and become a full strategic partner in the organization's most crucial decisions? CIO Wisdom brings together answers from 20 of the world's most successful senior IT executives. Based on their extraordinary private discussions over the past five years, it covers every facet of IT leadership: planning, budgeting, sourcing, architecture, strategy, and much more. If you're an IT leader-or you intend to become one-it's the most important book you'll read this year.

  • What really works right now
  • Taking charge: Creating a 90-day tactical plan-and an intelligent long-term strategy
  • Refocusing IT on your company's core business drivers
  • Leading IT in today's rapidly evolving "extended enterprise"
  • Deciding what to outsource-and managing your outsourcing relationships
  • Implementing the ten metrics most critical to IT success
  • Setting priorities when infrastructure costs are rising and resources are declining
  • Evolving the leadership style that works best for you-and your organization
  • Coping with the incredible personal pressures of IT leadership
  • Addressing the unique challenges that face women in IT's upper echelons

The authors' profits from this book will support a scholarship program for underprivileged students planning IT careers

Table of Contents

Foreword by Regis McKenna.


Foreword by Maynard Webb.


Foreword by Dean Lane.


1. Within and Beyond: Understanding the Role of the CIO, by Stuart Robbins and Al Pappas.

Perspective 1: The Extended Enterprise CIO. Perspective 2: Back to the Basics-What is a CIO?



2. Women CIOs, by Judy Armstrong.

Why Single Out a Particular Group of CIOs? Why Is IT Unfriendly to Women? What Is IT Losing When Women Leave the IT Workforce? What Do We Need to Change to Attract More Women into the IT Profession. Why Do Some Women Prevail and Others Do Not? What Is Different for Women CIOs in Their First 90 Days? Who Are Some of the Successful Women CIOs, and Why? The Value of Women in IT.



3. The First 90 Days, by Mark Egan.

Key Takeaways. Overview. Ninety-Day Tactical Plan. IT Organization Review. IT Strategic Plan. IT Architecture Blueprint. Management Recommendations. Pulling It All Together.



4. The Tao Perspective, by George Lin.

An Indirect but Fundamental Approach. CIO Challenges. In Closing.



5. Communications: Communication Excellence in IT Management, by Brenda J Fox.

The Problem: Us Versus Them. How to Break Down Stereotypes that Threaten Good Communication. Essential Management Practices that Produce Good Communication. What to Keep in Mind When Implementing Communication Tools and Practices. How to Make Yourself a Better Communicator. How to Know When Communication Is Good. Conclusion.



6. IT Organization, by Guy de Meester.

Challenges in Determining the Ideal IT Organization. Centralized Versus Decentralized Organizational Structure. Reflections on Critical Information Systems Functions. Decisions and Topics Impacting the Organizational Model. Final Comments on IT Organizations.



7. Governance, by Danny Maco.

The Paradox of IT. The Role of the New CIO. What Is Governance? Successful Governance. Skills to Help You Govern. Typical Governing Bodies. Considerations Related to Governing Bodies. Operational Governance. Creating a Governance Model for Your Organization. Putting a Governance Model in Place. Managing Expectations for Governance. How Much Energy Should Be Committed to Governance? Evolution of Governance. Mistaken Uses of Governance. Effect of Acquisitions on Governance. Summary.



8. Architecture, by John Dick, Holly Simmons, Maureen Vavra, and Steve Zoppi.

Are We Having Fun Yet? Overview. The Classic Architecture Approach. Enterprise Architecture Overview. Planning for an Enterprise Architecture. Component Architecture. Multitier Architecture, Layer by Layer. Developing a Strategic IT Portfolio.



9. Strategic Outsourcing, by Bharat C Poria.

Understanding Outsourcing. Elements of Outsourcing. Conclusion: Trends and Opportunities.



10. IT Workforce, by Dean Lane.

Five Basics for Retaining IT Professionals. A Can-Do Attitude Cannot Be Beat. Conclusions.



11. Strategic Planning, by Maureen Vavra and Dean Lane.

Chapter Profile. The CIO's Planning Role within the Business. Business Strategizing. Approaches to Setting Strategic Goals and Objectives. IT Planning. Steps to an IT Plan. Managing to Plan an Ongoing/Evergreen Planning. Milestones for Applications Portfolio Planning and Project Management. Setting Priorities. The Big Picture and Feedback Loop.



12. IT Infrastructure Management and Execution, by Joe Feliu.

The Operational Framework. Focus Areas in Operations. Focus Areas in Development. Focus Areas in Human Resources. A Closing Comment.



13. Budgeting, by Bob Denis, Maureen Vavra, John Dick.

Building Blocks for a Strong Budget. Relationships and Budgets. Budget Feeds: Significant Influencing Factors to Consider. Partitioning Your Budget. Ratios and Operating Metrics. A Simplified Budget Generation Process. Managing the Budget. The Budgeting Toolkit. IT Expense Distribution. Conclusions.



14. Marketing the Value of Information Technology, by Judy Armstrong and Steven Zoppi.

Chapter Overview. The Importance of IT (to Everyone). The Plan. Assessing the Value Chain. Operational Excellence: How Will They Know You Are Excellent? Walking the Talk. Marketing Advocate: The Credible Individual. Borrowing From Established Best Practices. Marketing Consistency. More Marketing Vehicles. Conclusion.



15. The Metrics of IT: Management by Measurement, by Shel Waggener and Steve Zoppi.

CFO—Credible Financial Obfuscation. CEO—Cross-Examining Opportunity. Back to Basics—Breaking the Cycle. Management by Measurement—Keep It Simple. Quality Over Quantity—Always. The Wheel Already Exists. Money Metrics—You Are What You Eat. Automate IT. The Balanced Scorecard. Service Level Agreements. Some Final (and Initial) Thoughts.



16. Ladder of Business Intelligence: A Systematic Approach to Success for Information Technology, by James E Cates.

Business Intelligence. The Ladder of Business Intelligence. Defining the Stages of the LOBI. Using The LOBI Model. Summary.



17. Communities of Practice: Continuing the Learning, by John Moran and Lee Weimer, Community of Practice Facilitators.

Overview of the CoP. The Silicon Valley CIO Community of Practice (CIO CoP). Finding a CoP.



Index.

商品描述(中文翻譯)

摘要

成為真正偉大的首席資訊官（CIO）所需的條件……來自最了解的IT領導者

在當今的IT領域，如何才能登上巔峰、保持地位並蓬勃發展？如何重新調整IT以最大化商業價值，並成為組織最關鍵決策的全面戰略夥伴？《CIO智慧》匯集了20位全球最成功的高級IT主管的答案。基於他們在過去五年中的非凡私下討論，本書涵蓋了IT領導的每一個面向：規劃、預算、採購、架構、策略等等。如果你是IT領導者，或者打算成為一名IT領導者，這將是你今年讀過的最重要的書籍。

- 目前真正有效的方法
- 掌控局面：制定90天的戰術計劃和智能的長期策略
- 將IT重新聚焦於公司的核心業務驅動因素
- 在當今快速發展的「擴展企業」中領導IT
- 決定外包的內容並管理外包關係
- 實施對IT成功至關重要的十項指標
- 在基礎設施成本上升和資源下降時設定優先事項
- 發展最適合你和你組織的領導風格
- 應對IT領導的巨大個人壓力
- 解決女性在IT高層面臨的獨特挑戰

本書作者的收益將支持一個為有志於IT職業的弱勢學生提供獎學金的計劃。

目錄

前言 由Regis McKenna撰寫。

前言 由Maynard Webb撰寫。

前言 由Dean Lane撰寫。

1. 內部與外部：理解CIO的角色，作者：Stuart Robbins和Al Pappas。

視角1：擴展企業CIO。視角2：回歸基礎——CIO是什麼？

2. 女性CIO，作者：Judy Armstrong。

為什麼要特別提到某一群體的CIO？為什麼IT對女性不友好？當女性離開IT工作力時，IT失去了什麼？我們需要改變什麼以吸引更多女性進入IT職業？為什麼有些女性成功而其他女性卻不成功？女性CIO在前90天有什麼不同？一些成功的女性CIO是誰，為什麼？女性在IT中的價值。

3. 前90天，作者：Mark Egan。

關鍵要點。概述。90天戰術計劃。IT組織評估。IT戰略計劃。IT架構藍圖。管理建議。整合所有內容。

4. 道的視角，作者：George Lin。

間接但根本的方法。CIO挑戰。結語。

5. 溝通：IT管理中的溝通卓越，作者：Brenda J Fox。

問題：我們與他們。如何打破威脅良好溝通的刻板印象。產生良好溝通的基本管理實踐。實施溝通工具和實踐時需要注意的事項。如何讓自己成為更好的溝通者。如何知道溝通是否良好。結論。

6. IT組織，作者：Guy de Meester。

確定理想IT組織的挑戰。集中式與分散式組織結構。對關鍵資訊系統功能的反思。影響組織模型的決策和主題。對IT組織的最終評論。

7. 治理，作者：Danny Maco。

IT的悖論。新CIO的角色。什麼是治理？成功的治理。幫助你治理的技能。典型的治理機構。與治理機構相關的考量。操作治理。為你的組織創建治理模型。實施治理模型。管理對治理的期望。應該投入多少精力於治理？治理的演變。治理的錯誤使用。收購對治理的影響。總結。

8. 架構，作者：John Dick、Holly Simmons、Maureen Vavra和Steve Zoppi。

我們現在還好嗎？概述。經典架構方法。企業架構概述。企業架構的規劃。組件架構。多層架構，逐層分析。發展戰略IT投資組合。

9. 戰略外包，作者：Bharat C Poria。

理解外包。外包的要素。結論：趨勢與機會。

10. IT人力資源，作者：Dean Lane。

留住IT專業人士的五個基本要素。積極的態度無可比擬。結論。

11. 戰略規劃，作者：Maureen Vavra和Dean Lane。

章節概述。CIO在業務中的規劃角色。業務策略制定。設定戰略目標和目標的方法。IT規劃。IT計劃的步驟。管理持續/常青規劃。應用投資組合規劃和項目管理的里程碑。設定優先事項。全局觀和反饋循環。

12. IT基礎設施管理與執行，作者：Joe Feliu。

操作框架。運營中的重點領域。開發中的重點領域。人力資源中的重點領域。結語。

13. 預算，作者：Bob Denis、Maureen Vavra、John Dick。

強大預算的基石。關係與預算。預算影響因素：需要考慮的重要影響因素。劃分預算。比率和運營指標。簡化的預算生成過程。預算管理。預算工具包。IT費用分配。結論。

14. 行銷資訊科技的價值，作者：Judy Armstrong和Steven Zoppi。

章節概述。IT的重要性（對每個人）。計劃。評估價值鏈。運營卓越：他們如何知道你是卓越的？言行一致。行銷倡導者：可信的個體。借鑒已建立的最佳實踐。行銷一致性。更多行銷工具。結論。

15. IT的指標：以測量管理，作者：Shel Waggener和Steve Zoppi。

CFO——可信的財務模糊化。CEO——交叉檢查機會。回歸基礎——打破循環。以測量管理——保持簡單。質量重於數量——始終如此。輪子已經存在。金錢指標——你就是你所吃的。自動化IT。平衡計分卡。服務水平協議。一些最終（和初步）想法。

16. 商業智慧的階梯：資訊科技成功的系統化方法，作者：James E Cates。

商業智慧。商業智慧的階梯。定義LOBI的階段。使用LOBI模型。總結。

17. 實踐社群：持續學習，作者：John Moran和Lee Weimer，實踐社群促進者。

CoP概述。矽谷CIO實踐社群（CIO CoP）。尋找CoP。

索引。

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