The Knowledge Management Toolkit, 2/e

Appropriate for courses in Knowledge Management.

Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide walks students through the development of a state-of-the-art enterprise Knowledge Management Platform that can leverage a company's existing investments in intranets, data warehousing, data mining, groupware, and other technologies. It offers a complete roadmap for building KM systems incrementally—with each step delivering new business value, and seamlessly building on the work that preceded it. Students gain hands-on experience by through their own KM projects.

Table of Contents

Preface.
Acknowledgments.
About the Author.

I. THE RUBBER MEETS THE ROAD.

1. Introduction.
2. The Knowledge Edge.
3. The Origins of Knowledge.

II. THE ROAD AHEAD: IMPLEMENTING KNOWLEDGE MANAGEMENT.

4. The 10-Step Knowledge Management Road Map.

IIA. THE FIRST PHASE: INFRASTRUCTURE EVALUATION AND LEVERAGE.

5. The Leveraged Infrastructure.
6. Aligning Knowledge Management and Business Strategy.

IIB. THE SECOND PHASE: KM SYSTEM ANALYSIS, DESIGN, AND DEVELOPMENT.

7. The Knowledge Management Platform.
8. Knowledge Audit and Analysis.
9. Designing the Knowledge Management Team.
10. Creating the Knowledge Management System Blueprint.
11. Developing the Knowledge Management System.

IIC. THE THIRD PHASE: DEPLOYMENT.

12. Prototyping and Deployment.
13. Leadership and Reward Structures.

IID. THE FINAL PHASE AND BEYOND: REAL OPTIONS ANALYSIS FOR PERFORMANCE.

14. Real-Options Analysis for Knowledge Valuation.

III. SIDE ROADS: APPENDICES (ON THE CD-ROM).

Digital Appendix A. The Knowledge Management Assessment Kit.
Digital Appendix B. Alternative Schemes For Structuring the Knowledge Management Platform Front End.
Digital Appendix C. Software Tools.
Endnotes.
Bibliographic References and Further Reading.
Glossary.
Index.
About the CD.