ITIL Foundation All-in-One Exam Guide

Jim Davies

ITIL Foundation All-in-One Exam Guide

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ITIL® Foundation All-in-One Exam Guide

This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.

Covers all exam topics, including:

• ITIL fundamentals
• The service lifecycle
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
• ITSM in the real world

CD ICON

Electronic content includes:

• Complete practice exams
• Videos from the author
• PDF copy of the book

商品描述(中文翻譯)

《ITIL® Foundation全方位考試指南》

這本全面的自學指南提供了最新版本的ITIL Foundation認證考試的100%涵蓋範圍。由itSMF UK 2013年度最佳培訓師和ITIL冠軍Jim Davies撰寫，《ITIL Foundation全方位考試指南》包含實際練習、現實世界的例子和超過300道練習考試題目。每章結尾的考試提示、評論和自我測試確保您在通過考試的軌道上。根據全方位系列的前提，這本指南既是一個有效的學習工具，也是一個考試之外在工作中的參考資料。

涵蓋所有考試主題，包括：
• ITIL基礎知識
• 服務生命周期
• 服務策略
• 服務設計
• 服務轉移
• 服務操作
• 持續服務改進
• 真實世界中的ITSM

電子內容包括：
• 完整的練習考試
• 作者的視頻
• 書籍的PDF副本

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