Telecom Audit : A Complete Cost-Reduction Strategy for Your Corporate Telecommun

Phone systems, service, data networks, and the Internet are critical pieces of any company’s communications. And most IT professionals don’t understand the effects of deregulation and parallel technologies on the bottom line.
Telecommunications companies have more than a 30% error rate on their billing each month. There are only about 4,000 telecom consultants in the country who do nothing but find errors on bills. The economy seems to be crying out for just this type of study.

This work explores the various technologies in terms of cost and ROI, sets up some case studies to solve real communications issues, offers cheap ways to meet bandwidth requirements, looks at the players in the marketplace in terms of technology as well as cost, explains what a tariff is and how it can be made to work for you, gives a better understanding of telecom taxes, which ones are required and to what degree, and provides international strategies to manage costs of a national and global network. Reading this book will be like hiring that telecom consultant.

· SAVINGS!!! – realize 40-60% savings with the information contained in the book
· “Show me the money” demo included
· Review – assessing bills to know if you’re overpaying
· Analysis – benchmarking, comparative technologies, ROI, tariff info, etc.
· Negotiation – how to work with your various services to ensure you’re getting the best rates possible
· Cost Justification – finding costs in other areas to justify expenditure in technology
· Vendor Management – understanding where and how to go to get the best price
· Recovery of capital – finding out if and when you’ve overpaid, and getting back $$$ when it’s due
· Tax Rebates, Relocations, Growth Assessment, and Telemanagement – exploring all the angles to get the most of your telecom dollars

Contents       

     Foreword
     Preface
     Acknowledgments
     List of Telecom Acronyms
    Chapter 1: Introduction
    Chapter 2: The Black Hats and the White Hats
    Chapter 3: Demystifying Your Phone Bill
    Chapter 4: Managing Your Local Phone Bill
    Chapter 5: Optimizing Local Services
    Chapter 6: Long-Distance Auditing
    Chapter 7: Toll-Free Services
    Chapter 8: Auditing Contracts
    Chapter 9: Wireless
    Chapter 10: Taxes and Surcharges
    Chapter 11: Using Technology to Save Money: Access Technologies
    Chapter 12: Using Technology to Save Money: Transport Technologies
    Chapter 13: Performing a Cost-Benefit Analysis
    Chapter 14: International Considerations
    Chapter 15: Conclusion
     Appendix A: Common Uniform Service Order Codes
     Appendix B: Audit Plan
     Appendix C: Worksheet for Rough Comparison of Long-Distance Plans
     Appendix D: A Brief View of Current International Telecom Trends
     Appendix E: List of Reliable Vendors and Consultants
     Appendix F: Managing Your Issues with the LEC
     Appendix G: Erlang Table
     Appendix H: Glossary
     Appendix I: Bibliography
     Index