Implementing ITIL Configuration Management, 2/e (Paperback)

Larry Klosterboer

  • 出版商: IBM Press
  • 出版日期: 2007-12-28
  • 售價: $1,780
  • 貴賓價: 9.5$1,691
  • 語言: 英文
  • 頁數: 264
  • 裝訂: Paperback
  • ISBN: 0131385658
  • ISBN-13: 9780131385658
  • 立即出貨 (庫存=1)

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商品描述

Practical, Real-World ITIL Configuration Management—From Start to Finish

 

The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.

 

Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.

 

You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.

 

Coverage includes

  • Assessing your current configuration management maturity and setting goals for improvement
  • Gathering and managing requirements to align ITIL with organizational needs
  • Describing the schema of your configuration management database (CMDB)
  • Identifying, capturing, and organizing configuration data
  • Choosing the best tools for your requirements
  • Integrating data and processes to create a unified logical CMDB and configuration management service
  • Implementing pilot projects to demonstrate the value of configuration management and to test your planning
  • Moving from a pilot to wide-scale enterprise deployment
  • Defining roles for deployment and ongoing staffing
  • Leveraging configuration management information: Reporting and beyond
  • Measuring and improving CMDB data accuracy
Covers ITIL version 3.


Preface xvii

Acknowledgments xxi

About the Author xxiii

 

Chapter 1: Overview of Configuration Management 1

Part I: Planning for Configuration Management 17

Chapter 2: Gathering and Analyzing Requirements 19

Chapter 3: Determining Scope, Span, and Granularity 37

Chapter 4: Customizing the Configuration Management Process 55

Chapter 5: Planning for Data Population 67

Chapter 6: Putting Together a Useful Project Plan 85

Part II: Implementing Configuration Management 97

Chapter 7: Choosing the Right Tools 99

Chapter 8: Implementing the Process 117

Chapter 9: Populating the Configuration Management Database 127

Chapter 10: Choosing and Running a Pilot Program 137

Chapter 11: Communication and Enterprise Roll Out 149

Part III: Running an Effective Configuration Management System 161

Chapter 12: Building a Configuration Management Team 163

Chapter 13: The Many Uses for Configuration Information 179

Chapter 14: Measuring and Improving CMDB Accuracy 193

Chapter 15: Improving the Business Value of Configuration Management 207

 

Index 217

商品描述(中文翻譯)

實用的、真實世界的ITIL配置管理——從頭到尾

IT基礎架構圖書館(ITIL)將IT操作的“最佳實踐”置於您的掌握之中。ITIL幫助您做出更好的技術選擇,更有效地管理IT,並從您所有的IT投資中獲得更大的商業價值。ITIL的核心是配置管理:這是一種識別、追踪和控制IT環境各個組件的學科,以獲得準確和及時的信息,以支持更好的決策。

現在,對於每一位IT領導者、經理和從業人員,都有一本實用的、從頭到尾的ITIL配置管理指南。ITIL認證的架構師和解決方案提供商Larry Klosterboer幫助您建立一個清晰的成功路線圖,根據您的獨特需求自定義標準流程,並避免阻礙您前進的陷阱。

您將學習如何計劃實施、部署工具和流程、管理持續的配置管理任務、完善ITIL信息並利用它獲得競爭優勢。在整個過程中,Klosterboer將ITIL的術語解密,用真實世界的建議和示例闡明每一個技術,並幫助您專注於在您的環境中提供最大商業價值的具體技術。

內容包括:

- 評估您目前的配置管理成熟度並設定改進目標
- 收集和管理需求以使ITIL與組織需求相一致
- 描述配置管理數據庫(CMDB)的架構
- 識別、捕獲和組織配置數據
- 選擇最適合您需求的工具
- 整合數據和流程,創建統一的邏輯CMDB和配置管理服務
- 實施試點項目,展示配置管理的價值並測試您的計劃
- 從試點項目轉向廣泛的企業部署
- 為部署和持續的人員配置定義角色
- 利用配置管理信息:報告和更多
- 測量和改進CMDB數據的準確性

涵蓋ITIL第3版。

前言 xvii
致謝 xxi
關於作者 xxiii

第1章:配置管理概述 1

第I部分:配置管理計劃 17
第2章:收集和分析需求 19
第3章:確定範圍、跨度和細粒度 37
第4章:自定義配置管理流程 55
第5章:計劃數據填充 67
第6章:制定有用的項目計劃 85

第II部分:實施配置管理 97
第7章:選擇合適的工具 99
第8章:實施流程 117
第9章:填充配置管理數據庫 127
第10章:選擇和運行試點計劃 137
第11章:溝通和企業推出 149

第III部分:運行有效的配置管理系統 161
第12章:建立配置管理團隊 163
第13章:配置信息的多種用途 179